For the attention of Mr. Moti Glustein, I hope this message finds you and yours well. I wanted to write to you, to thank you, and all your colleagues, for the tremendous assistance to us and to our son Josh. As you are aware, being miles away from one's children is always difficult. Being miles away from ones children, who are unwell, is doubly difficult. Your medical service was superb and I cannot find a single fault to fault the company with. My son always felt that there was someone knowledgeable on the other end of the phone. You were with him step by step, holding his hand through all the Israeli medical bureaucracy. You got him to the appropriate doctors, and subsequent appropriate hospital care. You were in touch with me, keeping me updated on the situation. Josh never felt that he was alone or in a foreign situation. I cannot begin to tell you what Hakoras Hatov we have to you and all the others who work with you. Your work and assistance continued throughout every step. Starting with an initial appointment at the doctor, moving on to the hospital emergency room, to tests of all sorts and to hospital admission. Someone was with him throughout, supporting him and constantly explaining the goings on. Once he was discharged from hospital, and returned to yeshiva, you continued to be on top of the situation. Even over Shabbos, he knew that you were available to him. Josh has now returned home, and is b'h in good health. I have no doubt that your involvement in his medical situation made the whole situation more tolerable and helped in his recovery. I thank you again for being there for us, and for Josh. May Hashem give you the koach needed to continue in your unbelievable care and chesed. Wishing you all a healthy summer and continued success. With thanks and appreciation,